Return & Shipping Policies
Birch Creative offers free shipping to all its customers, however all orders incur a $11 handling fee.
All major CBD orders can be expected within 5 – 7 working days. Other outer suburbs and rural towns may extend to 10 working days.
If an order is required urgently, please contact our Customer Service department on 1300 669 199.
Pick up is also available.
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem.
This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
Please keep your proof of purchase e.g. your receipt.