Return & Shipping Policies


Birch Creative offers free shipping to all it's New Zealand customers, the only fee you will incur is a one off handling fee.
All orders will have tracking information emailed with orders having an expected delivery of 10 - 14 business days.
If an order is required urgently, please contact our Customer Service department on 0800 224 724.


We are not required to provide a refund or replacement if you change your mind. 
But you can choose a refund or exchange if an item has a major problem. 
This is when the item: 

• has a problem that would have stopped someone from buying the item if they had known about it 
• is unsafe 
• is significantly different from the sample or description 
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed. 

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. 
Please keep your proof of purchase e.g. your receipt.

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